SERVICES

TRA includes an Online Tenancy Application (tApp), Problem Tenant Database,
Inspection App and Document Storage.

Free Online Application Available to All Property Managers (tApp)

Property Managers! Save time and have your tenants apply online with tApp! It is not complicated and will save
up to two months in time per year per Property.

What is tApp?

tApp is an online application form and software suite that streamlines the process of tenancy applications. Simple to use for both Property Managers and tenants and is the most complete software solution for the budget conscious.

This service has been proven to save property managers up to two months per year, freeing them up to spend more time managing properties, not paperwork.

What does our software do?

• Each tenant is automatically searched on through the defaulting tenant database, and we supply a Certificate of proof the search was done. Manual searches can be done if required as well.
• The Document Blocking feature makes sure that each submission has all the documents you require including 100 points of ID.
• We have a shortlist feature that allows you to send your owner a list of suitable tenants to review. enabling them to select a tenant to move forward with.
• Automatic Property Management, Accountant and Employer References are sent out on your behalf as soon as the tenant submits their application.
• When listing a defaulter on TRA we put a Watch Alert on the tenant's name. If the tenant applies with another agency, you will receive an alert showing the defaulter's location and contact details so you can chase the outstanding debt.
• We can collect and store all enquiries from your portals (domain.com.au, realestate.com.au etc.) and email out branded auto responders which you can customise for each property.
• We supply an open for inspection app (O4i) which includes all your favourite features and can sync inspection times from your property management software i.e. Agentbox, Vault etc.
• There are Logbooks for each application and Audit Trails throughout the system which can be printed for Tribunal. These can inform you of who’s doing what and when in the event you have a litigious tenant or owner.
• We integrate with many Utility brokers and send them connection requests for you automatically simplifying the service and providing a passive income for the agency.
• We also have an upsell button in the event you would like to make a little extra for your boss or are contacted by a tenant who changed their mind.
• All Application data can be exported to load into your own databases.
• All templates and outgoing communications are customisable to suit you and your agency’s taste.
• Good news for BDM’s out there, we collect the contact details of all those that apply and own their own investment properties, information of Owner Occupiers and their reason for applying to rent and also information of tenants that want to buy.

tApp is top of the list when comparing standards, quality, and cost in contrast to our competitors.
We look forward to hearing from you.

The TRA/tApp/O4i team,
Email: info@tradingreference.com
Phone: 02 9363 9244

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Problem Tenants Database

The TRA tenancy database relates to residential and commercial rental information and is the most comprehensive database of its kind in Australia.

Features include:

• Each tenant is automatically searched on through the defaulting tenant database, and we supply a Certificate of proof the search was done. Manual searches can be done if required as well.
• A TRA Tenancy Search is done automatically on every tenant that applies via tApp and a certificate is generated as proof. This Certificate is helpful if proof the search was done is needed for the owner in the future.
• A Manual Search is still available to those still doing paper applications.
• A manual search on a company and the opportunity of listing a defaulting company is available.
• The Search Certificate is helpful if proof is needed for the owner if legally challenged..
• Current legislation requires notification to the tenant in writing if a match is returned. We have automated this process which provides a copy of the notification and listing to give the tenant and simultaneously transfers a copy into the tenants’ documents attached to their application for referral if needs be in the future.
• Listed tenants are monitored on our Watch Service. This notifies the listing agent of the tenant’s phone and current address providing an opportunity to retrieve monies owed to the Owner.

It allows searching and listing of problem tenants and enables contact with other members for the purpose of discussing and assessing a person's rental history.

TRA offers a referral service for debt collection. In the event a tenant vacates owing money TRA will refer the matter to a reputable licenced commercial agent who will proceed in recovering debt.

TRA assists in the legal protection of property managers, principals, property owners, and tenants and are specialists in the field of maintaining a database such as this.

All search results and logins are monitored within an internal auditing system and are date-time stamped together with your IP address and account details. Any misuse of the TRA facilities can be traced to your point of access origin and may lead to civil action or criminal prosecution for serious offences.

TRA will be vigilant in abiding by the current legislation relating to the Real Estate Industry and wherever possible will endeavour to provide a legally safe environment for all our clients. Click on the link to the Department of Fair Trading below regarding the new Residential Tenancies Act 2010 No 42 effective as of the 28th of September 2020.

NSW Legislation links:  

Residential Tenancies Act 2010 No 42
Residential Tenancies Regulation 2019

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Open for Inspection (O4i)

The tApp Open for Inspection app (O4i) allows you to collect details of tenants at open for inspections and automatically send out a tApp application form for them to apply.

It sends out reports from the open home to the Owners The platform streamlines inspections, tenant applications, and notifications via automated emails and SMS, with customizable registration pages matching branding. It offers quick access to past records, real-time tenant activity, and owner reports. Automated responses enable seamless inquiry, booking, and application processes, with options to notify tenants of changes like cancellations or rent reductions, sends Running Late email etc and hooks up with your enquiry feature on Domain and Realestate.com enhancing efficiency of property managers.

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Why Choose TRA?

With over 35 years of trusted industry experience, TRA delivers a safer, smarter, and more compliant tenant screening solution.

• Automatic database searches are performed on every application, saving time and reducing manual data entry.
• Built in collaboration with Property Managers, TRA streamlines the entire application and referencing process.
• The Watch Alert System helps identify and monitor absconded tenants.
• Professionally prepared owner information materials help agencies win new managements.
• Certificates of Proof are available to support insurance and legal claims.
• Comprehensive audit reporting provides transparency and accountability across all user activity.

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